Refunds & Returns Policy
At Clystronix, we strive to deliver high-quality technology and digital services that meet our clients’ expectations. This Refunds and Returns Policy outlines the terms under which refunds, cancellations, and revisions are handled.
Nature of Services
Clystronix primarily provides digital services, including but not limited to:
- Website and mobile application development
- Technology consulting and outsourced technical resources
- Digital marketing and growth enablement services
- Platform-based digital solutions and integrations
- As these are customized and non-tangible services, returns are not applicable in the traditional sense.
Refund Eligibility
Refunds may be considered only under the following circumstances:
- If a project has not yet started and a written cancellation request is received within 48 hours of payment
- If a service cannot be delivered due to a technical or operational limitation solely on our end
- If explicitly mentioned in a written agreement or proposal shared with the client
- All refund requests are reviewed on a case-by-case basis.
Non-Refundable Scenarios
- Work has already commenced or resources have been allocated
- Delay caused due to incomplete inputs, approvals, or responses from the client
- Change of requirements after project initiation
- Dissatisfaction based on subjective preferences not aligned with the agreed scope
- Digital credits, platform credits, or third-party services once provisioned
Revisions & Corrections
Instead of refunds, we encourage reasonable revisions as per the agreed scope of work. Any additional changes outside the original scope may be subject to extra charges.
Cancellations
- Project cancellations must be requested via email
- Any work completed up to the cancellation date will be billed accordingly
- Advance payments, once adjusted against completed work, are non-refundable
Third-Party Services
Clystronix may integrate or facilitate third-party platforms, tools, or services. Refunds for such services are governed by the respective third-party policies, and Clystronix holds no responsibility for their refund decisions.
Processing Time
Approved refunds (if applicable) will be processed within 7–10 business days using the original payment method.
Contact Us
For refund or cancellation requests, please contact:
Email: info@clystronix.com
Website: www.clystronix.com:
⚠️ Disclaimer
This policy applies only to services offered by Clystronix and does not override any specific contractual terms agreed upon separately.
All services are subject to availability and applicable contractual terms.
